Frequently Asked Questions

Frequently Asked Questions

1. How do I place an order?

Browse our collections, select your preferred product, choose your size and quantity, then click 'Add to Cart'. Proceed to checkout, fill in your delivery details, and complete payment.

2. What payment methods do you accept?

We accept all major credit and debit cards, bank transfers, and cash on delivery (COD) where available.

3. How long does delivery take?

Standard delivery takes 3–5 business days within Pakistan. Express delivery options may be available at checkout.

4. Can I track my order?

Yes! Visit our Track Order page and enter your order number and email address to see real-time updates.

5. What is your return policy?

We accept returns within 7 days of delivery for unused, unwashed items in their original packaging. Please visit our Returns & Exchanges page for full details.

6. How do I find the right size?

Please refer to our Size Guide for detailed measurements for all our clothing and footwear categories.

7. Can I exchange an item?

Yes, exchanges are accepted within 7 days of delivery. The item must be unused and in original condition. Visit our Returns & Exchanges page for instructions.

8. How do I contact customer support?

You can reach us via our Contact Us page or email us directly. Our team is available Monday to Saturday, 10 AM – 6 PM PKT.

9. Is my personal information secure?

Yes. EzyOrder uses industry-standard encryption to protect your personal and payment information. Please read our Privacy Policy for full details.

10. Do you ship internationally?

Currently we primarily serve customers within Pakistan. For international shipping inquiries, please contact us.