Returns & Exchanges
Returns & Exchanges
At EzyOrder, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Return Policy
- Returns are accepted within 7 days of delivery.
- Items must be unused, unwashed, and in their original packaging with all tags attached.
- Sale items and undergarments cannot be returned or exchanged.
- Damaged or defective items must be reported within 48 hours of delivery with photo evidence.
Exchange Policy
- Exchanges are accepted within 7 days of delivery.
- You may exchange for a different size or colour of the same item, subject to availability.
- The item must be in its original unused condition with tags attached.
How to Request a Return or Exchange
- Contact our support team via the Contact Us page within 7 days of receiving your order.
- Provide your order number and reason for the return or exchange.
- Our team will review your request and provide return instructions within 1-2 business days.
- Ship the item back using a trackable courier service.
- Once received and inspected, your exchange will be dispatched or your refund processed within 5-7 business days.
Refunds
Refunds are issued to the original payment method. Please allow 5-10 business days for the amount to reflect in your account depending on your bank.
Non-Returnable Items
- Sale and clearance items
- Undergarments and innerwear
- Items that have been worn, washed, or damaged after delivery
- Items without original tags or packaging
For any questions, please contact us. We are happy to help.